Product Return and Refund Policy
- 1. Original receipt/proof of purchase is required for product refund within 14 days of the item(s) received date.
- 2. The item(s) must be returned in its original packaging and in its original condition.
- 3. 15% of restocking fee will be charged for all returned item(s).
- 4. The shipping costs are non-refundable.
- 5. Customer have to bear the cost of shipping the item(s) to our Richmond Store (#123 - 4600 No.3 Road, Richmond, B.C. V6X 2C2 Canada).
- 6. Application must be submitted by email for product return and refund. After approval of your application, please return the item to the us within the designated period.
- 7. Any coupons or gifts accompanied by the products shall be returned upon refund.
- 8. If there is any dispute, Wisconsin Ginseng Co. Ltd. reserves the right of final decision.
Returns & Refunds Procedure
If you wish to return the item, you must submit your refund application by email (info@ginsengsales.ca) within 14 days of the item(s) received date.
- 1. The application should include the following:
- a. Order ID
- b. Copy of the receipt
- c. Contact name
- d. Contact number
- 2. You will be notified within 2 business days by email an application reference number.
- 3. Please ship the returned item(s) along with the Invoice and application reference number to Richmond Store (#123 - 4600 No.3 Road, Richmond, B.C. V6X 2C2 Canada) within 7 days after you receive the application reference number. Please also provide the tracking number after you ship in order to monitor delivery status. Please note, you have to pay the shipping fee of delivering your order back to our Richmond Store. If the shipping fee is insufficient, we have right to reject receiving your returned item(s). You will be responsible for the additional shipping fee incurred.
- 4. Upon arrival of your returned item(s) at Richmond Store, we will check if the item(s) meets the requirements of returns and refunds. Our Customer Service team will send you the confirmation of refund once it has been approved. Refunds will be issued based on the original form of payment. Normally your account will be refunded within 30 working days, but it varies depending on your card issuer, bank or electronic payment agency.